Responsible Gaming at 11bt — Keep the Fun Within Limits
Enjoy the entertainment, but always stay in control. 11bt is committed to providing you with a safe and healthy gaming environment.
Why is Responsible Gaming important?
Online betting and casino games are a form of entertainment — just like watching a movie or playing cricket. But like any form of entertainment, it is important to stay within boundaries. 11bt believes that playing in a healthy, enjoyable, and controlled way is the real win.
On our platform, the mental and financial wellbeing of every player is our top priority. That is why we offer a range of tools and features that help you stay fully in control of your gaming.
Watch out if you notice these signs
- You feel a repeated urge to bet again to recover money you have lost
- You are hiding your betting activity from family or friends
- You are using money set aside for essential expenses to place bets
- You want to stop playing but cannot
- You are using betting to relieve stress
- Your focus at work or studies is declining because of betting
If even one of these signs is affecting your life, now is the time to take action. 11bt's support team is by your side 24/7.
Our Protection Tools
11bt provides these features to keep you safe — completely free and available at any time.
Deposit Limit
You can set a maximum amount to deposit each day, each week, or each month. Once a limit is set, it takes effect immediately.
Time-Out Break
If you feel you need a temporary break, you can take a time-out for anywhere between 24 hours and 30 days. During this period, no betting activity can be carried out from your account.
Self-Exclusion
If you need a longer break from betting, you can apply for self-exclusion. Once applied, your account will be completely closed for the duration you set.
Betting History Review
You can view a detailed history of all your betting activity at any time. Everything is shown transparently — how much time you have spent and how much money has been transacted.
24/7 Support
Our support team is always ready to help with any concerns about responsible gaming. Chat with us in Bengali via live chat or email us at [email protected].
Age Verification
11bt strictly enforces a 21+ age policy. Age is verified when an account is opened. Access by underage individuals is strictly prohibited.
21+ Age Requirement
The minimum age to open an account and bet on 11bt for users in Bangladesh is 21 years. This is not a recommendation — it is our strict policy.
Parents should monitor their children's online activity. If you suspect an underage person you know is using this platform, notify our support immediately.
- Age verification is mandatory when opening an account
- Any suspicious account is investigated immediately
- Accounts belonging to underage individuals are permanently closed
- Contact our support for parental control assistance
Our Core Principles
11bt has five core principles for responsible gaming that we always follow:
- Play for entertainment only — do not treat it as a source of income
- Set a budget — decide in advance how much you can afford to lose
- Set a time limit — decide in advance how long you will play
- Do not chase losses — do not bet more to try to recover lost money
- Take breaks — regular breaks keep your mind fresh
The Right Way to Get Help
There is no shame in talking about a betting problem — it can happen to anyone. 11bt wants you to always be able to make the right decision.
Live Chat
Chat with us directly in Bengali via live chat on our website. Our support team is active 24/7 and ready to listen.
Email Support
If you would like to share more details, email us at [email protected]. Your identity will be kept confidential.
Account Tools
Activate deposit limits, time-out, or self-exclusion directly from your account settings.
Keep in mind
- Asking for help is a sign of strength, not weakness
- All your communications are kept completely confidential
- No questions are asked when you apply for self-exclusion
- Talk it over with a family member or someone you trust
- We always encourage you to seek professional help when needed
Frequently Asked Questions
Find answers here to the most commonly asked questions about responsible gaming.
Enjoy the Fun, Stay in Control
Play games at 11bt on your own terms. Browse our FAQ, learn the rules, or go straight to your favourite game.