11bt Terms & Conditions

1 Introduction & Acceptance

Welcome to the 11bt platform. These Terms and Conditions ("Terms") form a legally binding agreement between 11bt ("Platform", "we", "our") and the user ("you", "your").

By visiting our website, registering an account, or using any of our services, you automatically agree to these Terms. If you do not agree, please refrain from using the platform.

11bt reserves the right to update these Terms from time to time with the aim of improving the user experience. Any changes take effect as soon as they are published on the site.

2 Account Registration & Eligibility

To open an account with 11bt, the following eligibility requirements must be met:

• You must be 21 years of age or older.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Each person may open only one account. Opening multiple accounts is prohibited and may result in account closure and forfeiture of funds.
• It is your responsibility to keep your account password and login details fully confidential. This information must not be shared with any third party.
• The account holder is responsible for all activity carried out from their account.

If identity verification is required, 11bt may ask you to submit a national ID card or other documents. If these are not provided in time, we reserve the right to temporarily suspend the account.

3 Deposits, Withdrawals & Payment Methods

11bt supports Bangladesh's major mobile banking and banking services for financial transactions:

• Payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Islami Bank)
• Minimum deposit amount: ৳200 for each method
• Minimum withdrawal amount: ৳500
• Withdrawal timeframe: Processing is generally completed within 30 minutes to 3 hours

If suspicious financial activity is detected, 11bt may put withdrawals on hold until an investigation is completed. Any account linked to money laundering or fraud will be closed immediately.

Account verification must be completed before a withdrawal request can be processed. It is the user's responsibility to cooperate when a verification request is made.

4 Bonuses, Promotions & Wagering Requirements

11bt offers a welcome bonus for new users. The following conditions apply when a bonus is accepted:

• Welcome bonus: 120% bonus on the first deposit, up to ৳10,000.
• Wagering requirement: The bonus amount must be wagered 25 times. Example: a ৳1,000 deposit earns a ৳1,200 bonus — to withdraw the bonus, ৳1,200 × 25 = ৳30,000 must be wagered.
• Wagering is calculated on the bonus amount only, not the combined total of deposit and bonus.
• Wagering must be completed within the time limit set for using the bonus.
• The bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirement has been met.
• Any attempt to claim bonuses through multiple accounts will result in all associated accounts being closed and the bonuses cancelled.
• 11bt reserves the right to modify or cancel any promotion or bonus offer.

5 Betting, Gaming & Fair Play Policy

11bt ensures a fair and safe gaming environment for all users. The following conduct is strictly prohibited:

• Using any software, bot, script, or automated method to attempt to influence the system.
• Exploiting game errors or technical faults. Any winnings obtained through such errors will be considered void.
• Collusion or coordinating with other players to gain an unfair advantage.
• Match-fixing or participating in the manipulation of sporting event outcomes.
• Applying arbitrage betting strategies against the platform.

11bt reserves the right to investigate any suspicious activity. The relevant account and funds may be suspended while an investigation is ongoing. If any of the above prohibited activities are proven, the account will be permanently closed and funds may be forfeited.

The rules applicable to markets in the sports betting section are described in detail on the relevant event category pages. 11bt reserves the right to determine the final outcome of all betting markets.

6 VIP Program & Loyalty Rewards

11bt's VIP program has three tiers. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.7% weekly cashback
• Gold: up to 1.0% weekly cashback

Promotion to a higher tier is based on user activity and participation on the platform. VIP cashback is credited to the account on a weekly basis.

7 Prohibited Activities & Grounds for Account Closure

11bt may close an account without prior notice in the following circumstances:

• Registering with false or misleading information.
• Operating an account on behalf of a minor.
• Involvement in money laundering or financial fraud.
• Operating multiple accounts or abusing bonuses.
• Threatening or abusive behaviour toward platform staff.
• Violation of local or international law.
• Abuse of chargebacks or payment disputes.

Whether a legitimate balance is returned upon account closure depends on the outcome of the investigation. Any winnings or bonuses obtained through prohibited activity will be forfeited.

8 Privacy & Data Protection

11bt collects, stores, and processes users' personal information and keeps it secure via SSL encryption. Detailed rules on how personal information is used can be found in our Privacy Policy.

Your information is not sold to third parties. However, information may be shared when required by law or at the request of a regulatory authority. 11bt may use trusted partner services for identity verification and fraud prevention.

It is your responsibility to notify 11bt immediately if any information related to your account changes.

9 Responsible Gaming & Self-Restriction

11bt takes responsible gaming seriously. We believe every user's experience should be enjoyable and safe. To support this, we provide the following tools:

• The ability to set deposit limits.
• Temporary or permanent account self-exclusion.
• Active support in identifying problematic gaming behaviour.

If you feel that gaming is having a negative impact on your life, contact our support team immediately or visit our Responsible Gaming page.

10 Limitation of Liability

The 11bt service is provided on an "as is" basis. We do not guarantee uninterrupted or error-free service. 11bt will not be liable in the following cases:

• Loss caused by internet disruption, server downtime, or technical faults.
• Issues arising from the operations of third-party providers (payment gateways, game software).
• Financial loss resulting from a user's own mistake or negligence.
• Account damage resulting from unauthorised third-party access (where the user has not kept their password secure).
• Force majeure events such as natural disasters, legal restrictions, or government intervention.

11bt's maximum liability will in no circumstances exceed the amount of the transaction in question.

11 Intellectual Property Rights

All content on the 11bt platform — logos, brand names, designs, graphics, software, text, and other materials — is owned by 11bt or used under appropriate licence.

Reproducing, distributing, publishing, or using any part of these materials for commercial purposes without permission is prohibited. Viewing and using the site's content for personal, non-commercial purposes is permitted.

12 Amendments to Terms & Termination

11bt reserves the right to amend these Terms at any time. Amended terms take effect as soon as they are published on the site.

Continued use of the site after any change will be taken as your acceptance of the updated terms. For significant changes, we will make an effort to notify users by email.

Users may contact the support team at any time to request account closure. Any legitimate balance will be returned after a closure request is received.

13 Governing Law & Dispute Resolution

The applicable law and jurisdiction for the interpretation and enforcement of these Terms will be determined by 11bt's operating policy.

In the event of a dispute, a resolution will first be sought through discussion. Users may raise any complaint or dispute through the support channels. 11bt reviews all complaints promptly.

If a resolution cannot be reached through discussion, an arbitration process will be followed. The final decision will be binding on both parties.