11bt's Privacy Policy

Introduction & Purpose of This Policy

11bt ("we", "our", or "platform") provides a safe, trustworthy, and transparent online betting and casino experience for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, disclose, and protect your personal information through our website, mobile platform, and related services.

By using our services, you are considered to have agreed to the practices described in this Policy. If you do not agree with any part of this Policy, please stop using our services and contact us at [email protected].

What Information We Collect

2.1 Information You Provide Directly

When you register an account on 11bt or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• National ID or passport details (for identity verification purposes)
• Username and password

2.2 Automatically Collected Information

Some information may be collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Page view history and session data
• Data obtained from cookies and similar tracking technologies
• Gaming and betting activity logs

2.3 Information Received from Third Parties

For fraud prevention, age verification, and payment processing purposes, we may receive information from payment gateways (such as bKash, Nagad) or identity verification service providers.

Purposes for Using Your Information

11bt uses your personal information only for the following legitimate purposes:

3.1 Account & Service Management

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and promotional offers
• Providing 24/7 customer service and support

3.2 Security & Compliance

• Detecting and preventing fraudulent activity
• Enforcing the age restriction (21+)
• Implementing responsible gaming policies
• Complying with Anti-Money Laundering (AML) regulations

3.3 Service Improvement

• Analyzing and improving the user experience
• Sending relevant promotional messages (if you have given consent)
• Diagnosing and resolving technical issues

Data Retention & Security Measures

4.1 Data Retention Period

We retain your personal information for as long as it is necessary to provide our services, or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal compliance purposes.

4.2 Technical Security

11bt uses industry-standard security measures to protect your information:

• SSL encryption — all data transmissions are encrypted
• AES-256 encryption for sensitive data
• Secure server environment and regular security audits
• Two-factor authentication (2FA) support
• Real-time monitoring to detect suspicious activity

4.3 Response to a Data Breach

If a data security breach comes to our attention, we will notify affected users as soon as possible and take the necessary steps to minimize harm. Our cybersecurity team will investigate the incident and take measures to prevent it from happening again.

Cookies & Tracking Technologies

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. 11bt uses cookies for the following purposes:

• To maintain your login session
• To remember your preferences and settings
• To analyze platform performance
• To prevent fraudulent activity

5.2 Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may cause some features of the 11bt platform to not work properly. Cookies other than Strictly Necessary ones are placed based on your consent.

Information Disclosure & Sharing

6.1 When Information May Be Shared

11bt may share your information with third parties only in the following limited circumstances:

• Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: To confirm age and identity.
• Technology partners: Providers of technical services required to operate the platform.
• Legal authorities: To meet legal obligations or comply with court orders.

6.2 International Data Transfers

Our servers and technology partners may operate outside Bangladesh. In such cases, we ensure that data transfers are carried out under adequate security measures and that the receiving organization provides privacy protections equivalent to this Policy.

Your Data Rights

As a user of 11bt, you have the following rights regarding your own personal information:

7.1 Right of Access

You may request at any time to know what information we hold about you. We will provide a detailed summary within a reasonable time of your request.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team directly.

7.3 Right to Deletion

You may request deletion of your account and associated personal information; however, this may not apply to information that must be retained to meet legal compliance obligations.

7.4 Right to Object to Processing

You may opt out of receiving marketing messages at any time. To do so, update your account settings or email us at [email protected].

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. We will process your request within a reasonable time after verifying your identity.

Protection of Minors

11bt strictly enforces a 21+ age policy. This platform is open only to individuals who are 21 years of age or older. We do not knowingly collect information from any minor.

Age verification at the time of registration is a mandatory step. If we become aware that a user is under 21, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify us at [email protected].

Third-Party Services

Our platform may integrate third-party services such as payment gateways and game providers (e.g., Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, etc.). These services have their own privacy policies, and 11bt is not responsible for how they collect or use information.

Information shared with payment service providers (bKash, Nagad, Rocket, Upay) is shared solely for the purpose of completing transactions and is governed by their own privacy policies.

Policy Changes & Updates

11bt reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered users by email (where applicable)
• Display a notification on the platform

Continued use of the platform after an update means you have agreed to the new terms. If you have any questions about changes to the Policy, contact us at [email protected].